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Cryptomate Privacy

Privacy policy


GENERAL
Cryptomate and its affiliates (hereinafter, "Cryptomate", "we", "us" or "our") are committed to protecting and respecting your privacy.
This Privacy Policy (together with our Terms and Conditions) governs our collection, processing and use of your Personal Information. We define "Personal Information" as information that identifies you personally, e.g. your name, address, e-mail address, trades, banking details, etc.
The purpose of this Privacy Policy is to inform you of:
The nature of the Personal Information which we may collect about you and how it may be used;
Our use of information regarding IP Addresses and our use of cookies;
Any disclosure of Personal Information to third parties;
Your ability to correct, update and delete your Personal Information;
The security measures we have in place to prevent the loss, misuse, or alteration of Personal Information under our control; and
The retention of Personal Information.

GATHERING AND USE OF PERSONAL INFORMATION
We may collect your Personal Information if you use the website, open an Account to use the website or perform any Transactions on the website. The types of Personal Information that we collect may include:
Your name;
Your photographic identification, including a high quality image of your government issued ID; passport, national ID card, and EU driving licence;
Your e-mail address;
Your trades; and
Your utility bill or bank statement confirming your residential address.
If your account is a corporate entity then we may collect such other additional information as the Administrator shall deem necessary for regulatory purposes.
We may use your Personal Information for the following purposes:
To personalize your experience;
To improve our website;
To analyse the use of our Site;
To improve services to users and investors;
To undertake a verification of your identity with our third party electronic identification provider as per the statutory CDD and AML requirements that may be in force from time to time in the United Kingdom;
To process transactions. Your information, whether public or private, will not be sold, exchanged, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer;
To send periodic emails including updates, product or service information. The email address you provide for order processing may be used to send you information and updates pertaining to your order or request;
To send by email occasional news, promotions and/or to administer a contest, promotion, survey or promote any other website feature, subject to your prior and continuing consent;
We will process your Personal Information only for the purpose(s) for which it has been provided to us.

IP ADDRESSES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

COOKIES
The Cryptomate website may use cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site.
Cookies are typically stored on your computer's hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Site, analyse trends, and administer the Platform. The information collected from cookies allows us to determine such things as which parts of our Site are most visited and difficulties our visitors may experience in accessing our Site. With this knowledge, we can improve the quality of your experience on the Platform by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our Site.
We may use third party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our Site, what products are browsed, and general Transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our service provider(s) is/are contractually restricted from using information they receive from our Site other than to assist us.
By using our Site you are agreeing that we may use cookies for the purposes set out above.

DISCLOSURE OF PERSONAL INFORMATION
We use the Personal Information for the purposes indicated at the time you provide us with such information, and/or otherwise for the purposes set out in this Privacy Policy and/or as otherwise permitted by law.
You acknowledge that by accessing the Cryptomate website, by using our Services and/or by accepting the Terms and Conditions that you will be providing us with Personal Information and that you agree to the contents of this Privacy Policy. You consent to us disclosing that information where we are required by law to third parties for electronic identification purposes as outlined above.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Any third party that receives or has access to Personal Information shall be required by us to protect such Personal Information and to use it only to carry out the services they are performing for you or for Bullion Bitcoin, unless otherwise required or permitted by law. We will ensure that any such third party is aware of our obligations under this Privacy Policy and we will enter into contracts with such third parties by which they are bound by terms no less protective of any Personal Information disclosed to them than the obligations we undertake to you under this Privacy Policy or which are imposed on us under applicable data protection laws.

CORRECTION/UPDATING/DELETION OF PERSONAL INFORMATION
You have the right to access your Personal Information and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to us at: support@cryptomate.co.uk. Cryptomate will action your request only where this is not inconsistent with its Terms and Conditions, and any legal or regulatory obligations.
Upon your written request, we will provide you with the Personal Information relating to you that we hold and the use and general disclosure of your Personal Information. We agree to provide the information within 40 days.

SECURITY
We have implemented security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, misuse, alteration or destruction.
We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.
Only authorized personnel of Cryptomate have access to your Personal Information, and these personnel are required to treat the information as confidential. The security measures in place will, from time to time, be reviewed in line with legal and technical developments.

RETENTION OF PERSONAL INFORMATION
We will hold your Personal Information only for as long as it is necessary for us to do so, having regard to the purposes described in this Privacy Policy and our own legal and regulatory obligations. In accordance with our record keeping obligations we will retain Accounts and Personal Information for at least a period of one year after they are closed by Customers.
CHANGES

Our Site policies, content, information, promotions, disclosures, disclaimers and features may be revised, modified, updated, and/or supplemented at any time and without prior notice at the sole and absolute discretion of Cryptomate. If we change this Privacy Policy, we will take steps to notify all users by a notice on our Site and will post the amended Privacy Policy on the Site.
DEFINITIONS

Private Information: information which personally identifies you and is collected and used by Cryptomate as set out in this Privacy Policy and/or as otherwise permitted by law.
Account: access which is granted to Members as set out in our Terms and Conditions.
Platform: hardware and software technologies which are used by Cryptomate to provide Services as set out in our Terms and Conditions.


Why is Cryptomate the best UK digital currency gateway?
Fast

We aim to deliver your coins within one hour of your order being placed and payment being confirmed. Thanks to Faster Payments, you are now able to purchase in no time using just your online banking account to purchase.
Secure

We do not store any payment information on our servers. You make your payments through your online banking service, not through a 3rd party processor. All communication is secured through 256-bit SSL.
Easy

Our service couldn't be easier to use. The only thing required from you to use Cryptomate is access to online banking within the UK. Joining the cryptocurrency revolution has never been simpler! More info here.