Cryptomate and its affiliates (hereinafter, "Cryptomate", "we", "us" or "our") are committed to protecting and respecting your privacy.
The nature of the Personal Information which we may collect about you and how it may be used;
Any disclosure of Personal Information to third parties;
Your ability to correct, update and delete your Personal Information;
The security measures we have in place to prevent the loss, misuse, or alteration of Personal Information under our control; and
The retention of Personal Information.
GATHERING AND USE OF PERSONAL INFORMATION
We may collect your Personal Information if you use the website, open an Account to use the website or perform any Transactions on the website. The types of Personal Information that we collect may include:
Your photographic identification, including a high quality image of your government issued ID; passport, national ID card, and EU driving licence;
Your e-mail address;
Your trades; and
Your utility bill or bank statement confirming your residential address.
If your account is a corporate entity then we may collect such other additional information as the Administrator shall deem necessary for regulatory purposes.
We may use your Personal Information for the following purposes:
To personalize your experience;
To improve our website;
To analyse the use of our Site;
To improve services to users and investors;
To undertake a verification of your identity with our third party electronic identification provider as per the statutory CDD and AML requirements that may be in force from time to time in the United Kingdom;
To process transactions. Your information, whether public or private, will not be sold, exchanged, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer;
To send periodic emails including updates, product or service information. The email address you provide for order processing may be used to send you information and updates pertaining to your order or request;
To send by email occasional news, promotions and/or to administer a contest, promotion, survey or promote any other website feature, subject to your prior and continuing consent;
We will process your Personal Information only for the purpose(s) for which it has been provided to us.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
We may use third party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our Site, what products are browsed, and general Transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our service provider(s) is/are contractually restricted from using information they receive from our Site other than to assist us.
DISCLOSURE OF PERSONAL INFORMATION
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
CORRECTION/UPDATING/DELETION OF PERSONAL INFORMATION
You have the right to access your Personal Information and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to us at: [email protected]
Cryptomate will action your request only where this is not inconsistent with its Terms and Conditions, and any legal or regulatory obligations.
Upon your written request, we will provide you with the Personal Information relating to you that we hold and the use and general disclosure of your Personal Information. We agree to provide the information within 40 days.
We have implemented security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, misuse, alteration or destruction.
We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.
Only authorized personnel of Cryptomate have access to your Personal Information, and these personnel are required to treat the information as confidential. The security measures in place will, from time to time, be reviewed in line with legal and technical developments.
RETENTION OF PERSONAL INFORMATION
Account: access which is granted to Members as set out in our Terms and Conditions.
Platform: hardware and software technologies which are used by Cryptomate to provide Services as set out in our Terms and Conditions.