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Frequently asked questions about Cryptomate

What is Cryptomate?

Cryptomate is an easy to use platform that allows British users to purchase cryptocurrency via instant bank transfer. The service was launched to help bridge the gap between GBP and cryptocurrency exchange within the UK and to make the most popular digital currencies available to almost anyone with online banking.

For more information about placing your first order with Cryptomate visit our how to buy page which will show you exactly how to buy with us.

Is my money safe with Cryptomate?

You can rest assured you are in safe hands with us, Cryptomate is the most trusted exchange in the UK. We have successfully helped over 10,000 satisfied customers buy cryptocurrency since 2014 and our Trusted Vendor system means that every single order placed through us is secured by the company. Customers will always receive their coins or their money back, guaranteed.

What methods of payment do you accept?

We currently only accept UK online bank transfers. We chose this method of payment as it is completely secure, instant and simple to use. Thanks to Faster Payments, our bank transfers are near instant - meaning you can purchase in real-time.

What fees do you charge?

All fees are incorporated into the price. You will receive exactly the amount you see on the order form. We sell at a variable percentage above market rate to cover our operating costs and to allow our vendors to make a profit. The trade-off for this is ease of use and the speed of the service - we're not the cheapest, but we try to be the best!

How long does it take for my coins to arrive?

We always aim for your coins to be in your wallet within two hours of you placing your order, but it could be as little as 15 minutes. As all our transactions are processed manually by our trusted vendors for security purposes, this only holds true during operating hours; you can see when our service is online at the top of the page.

My cryptocurrency has not arrived, what should I do?

If you coins have not arrived within 2 hours you should contact customer support using the email address [email protected] and include the order reference code in your email.

Can I sell my coins on Cryptomate?

Yes you can. Please visit our Sell to us page where we can give you a fantastic quote for your coins. You will be paid out in GBP via UK instant bank transfer.

What is a wallet address?

Your wallet address (or public key) is generated by your wallet. You can either download a wallet or use one from an exchange. A wallet is used to store your cryptocurrency, but no one wallet can hold every coin. Most will only work for one cryptocurrency. You can find recommended wallets on the wallets page.

How much can I order?

The order minimum is £50 for any order, the order maximum for unverified users is £200 per order. This can be raised to £1000 for verified customers and they can order as many times as they want.

What if the coin I want is not listed?

If you want us to add a coin that is not listed on the site you can email us on [email protected] While we're always open to suggestions, we can't guarantee your coin will be listed.

What if my question was not answered?

If you require further information, feel free to contact us at [email protected]
Our customer service team will strive to solve any questions or issues you may have.
Why is Cryptomate the best UK digital currency gateway?
Fast

We aim to deliver your coins within one hour of your order being placed and payment being confirmed. Thanks to Faster Payments, you are now able to purchase in no time using just your online banking account to purchase.
Secure

We do not store any payment information on our servers. You make your payments through your online banking service, not through a 3rd party processor. All communication is secured through 256-bit SSL.
Easy

Our service couldn't be easier to use. The only thing required from you to use Cryptomate is access to online banking within the UK. Joining the cryptocurrency revolution has never been simpler! More info here.