Frequently asked questions about Cryptomate

What is Cryptomate?

Cryptomate is an easy to use platform that allows British users to purchase cryptocurrency via instant bank transfer. The service was launched to help bridge the gap between GBP and cryptocurrency exchange within the UK and to make the most popular digital currencies available to almost anyone with online banking.

What methods of payment do you accept?

We currently only accept UK online bank transfers. We chose this method of payment as it is completely secure, instant and simple to use. Thanks to Faster Payments, our bank transfers are near instant - meaning you can purchase in real-time.

How long does it take for my coins to arrive?

We always aim for your coins to be in your wallet within one hour of you placing your order, but it could be as little as 15 minutes. As all our transactions are processed manually by our trusted vendors for security purposes, this only holds true during operating hours; you can see when our service is online at the top of the page.

What are the order limits?

Non-verified users have a daily purchase limit of £100, once this is reached we will require proof of identity before you can make further purchases. If you verify your identity your daily limit is set to £1,000. The verification process is very simple and requires 10 minutes of your time to complete.

What if the coin I want is not listed?

We are always happy to hear recommendations for listing cryptocurrencies at Cryptomate! We will take every suggestion seriously, but we cannot guarantee a listing. If your favourite digital currency is not listed, feel free to get in touch with us.

How to I become a vendor?

New vendors are currenty invite only. We will be opening up our vendor system in the near future so please contact us if you'd like any more information.

What if my question was not answered?

If you require further information, feel free to contact us at support@cryptomate.co.uk.
Our customer service team will strive to solve any questions or issues you may have.
Why is Cryptomate the best UK digital currency gateway?
Fast

We aim to deliver your coins within one hour of your order being placed and payment being confirmed. Thanks to Faster Payments, you are now able to purchase in no time using just your online banking account to purchase.
Secure

We do not store any payment information on our servers. You make your payments through your online banking service, not through a 3rd party processor. All communication is secured through 256-bit SSL.
Easy

Our service couldn't be easier to use. The only thing required from you to use Cryptomate is access to online banking within the UK. Joining the cryptocurrency revolution has never been simpler! More info here.