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Frequently asked questions about Cryptomate

What is Cryptomate?

Cryptomate is an easy to use platform that allows British users to purchase cryptocurrency via instant bank transfer. The service was launched to help bridge the gap between GBP and cryptocurrency exchange within the UK and to make the most popular digital currencies available to almost anyone with online banking.

What methods of payment do you accept?

We currently only accept UK online bank transfers. We chose this method of payment as it is completely secure, instant and simple to use. Thanks to Faster Payments, our bank transfers are near instant - meaning you can purchase in real-time.

What fees do you charge?

All fees are incorporated into the price. You will receive exactly the amount you see on the order form. We sell at a variable percentage above market rate to cover our operating costs and to allow our vendors to make a profit. The trade-off for this is ease of use and the speed of the service - we're not the cheapest, but we try to be the best!

How long does it take for my coins to arrive?

We always aim for your coins to be in your wallet within two hours of you placing your order, but it could be as little as 15 minutes. As all our transactions are processed manually by our trusted vendors for security purposes, this only holds true during operating hours; you can see when our service is online at the top of the page.

My cryptocurrency has not arrived, what should I do?

If you coins have not arrived within 2 hours you should contact customer support using the email address support@cryptomate.co.uk and include the order reference code in your email.

Can I sell my coins on Cryptomate?

No, you can only buy from Cryptomate. To sell you'll need to use another service.

What is a wallet address?

Your wallet address (or public key) is generated by your wallet. You can either download a wallet or use one from an exchange. A wallet is used to store your cryptocurrency, but no one wallet can hold every coin. Most will only work for one cryptocurrency. You can find recommended wallets on the wallets page.

How much can I order?

The order minimum is £50 for any order, the order maximum for unverified users is £200 per order. This can be raised to £1000 for verified customers and they can order as many times as they want.

What if the coin I want is not listed?

If you want us to add a coin that is not listed on the site you can email us on support@cryptomate.co.uk. While we're always open to suggestions, we can't guarantee your coin will be listed.

What if my question was not answered?

If you require further information, feel free to contact us at support@cryptomate.co.uk.
Our customer service team will strive to solve any questions or issues you may have.
Why is Cryptomate the best UK digital currency gateway?

We aim to deliver your coins within one hour of your order being placed and payment being confirmed. Thanks to Faster Payments, you are now able to purchase in no time using just your online banking account to purchase.

We do not store any payment information on our servers. You make your payments through your online banking service, not through a 3rd party processor. All communication is secured through 256-bit SSL.

Our service couldn't be easier to use. The only thing required from you to use Cryptomate is access to online banking within the UK. Joining the cryptocurrency revolution has never been simpler! More info here.